This Designdrives podcast does not have any relation or connection to the host’s Sebastian Gier employer BMW Group and it’s a fully private and individual project.


Privacy policy

Current version: July 8, 2018

For us at Designdrives.org, organizing the Designdrives Podcast, transparency and privacy are extremely important. This document outlines how we collect, store and process personal data, if you subsribe to our newsletter or send us a question or recommendation via eMail.

Shop Details

FastForward Global GmbH (hereinafter: "we") thanks you for visiting our onli. Our   concern is to make you feel safe when you visit the website operated by us (hereinafter: "Website") with regard to the protection of your personal data.

With this Privacy Policy we inform you about the type, scope and purpose of the personal data processed by us when using our website. If you want to use certain services on our website, e.g. if you want to order in our shop, your personal data must be processed. Personal data are all data that can be related to you personally, e.g. name, address, email addresses, user behavior.

This Privacy Policy also contains information on the processing of personal data in connection with our appearances on social media.

1.Information on the person responsible, data protection officer

(a) Controller

The person responsible within the meaning of the General Data Protection Regulation ("GDPR") and other national data protection laws of the member states as well as other data protection regulations is:

FastForward Global GmbH

Phone: +4915772954143
Email: info@designdrives.org

You can find more information about us in the imprint.

(b) The data protection officer of the person responsible is:

Sebastian Gier

Same contact information like (a)

2. Collection and processing of personal data when you visit our website

When using the website for information purposes only, i.e. if you do not provide us with any other information, we generally only collect the personal data that your browser transmits to our server. We collect the following data, which is technically necessary for us to display our website in the version and language that suits you, to ensure stability and security and to create general reports on the use of our website (legal basis is Art. 6 Para . 1 S. 1 lit.f GDPR):

§  IP address

§  Date and time of the request

§  Content of the request (specific page)

§  Website from which the request came

§  Browser

§  operating system

The above data will be deleted immediately if they are no longer required for the aforementioned purposes, at the latest 30 days after we have collected them.

If you provide us with further personal data, e.g. as part of a registration, a contact form, a survey, a competition or to execute a contract, we will use this data for the purposes mentioned, for the purposes of customer management and - if necessary - for the purposes of Processing and billing of any business transactions, in each case to the extent necessary for this.

If you contact us by email (e.g. to the address given above), the personal data transmitted with your email will be saved. There is no transfer of the data to third parties. The data will only be used to process the conversation.

The legal basis for processing the data that is transmitted in the course of sending a message is Article 6 Paragraph 1 Clause 1 lit. b and lit. f GDPR. This data is only used to process the contact. This also includes the necessary legitimate interest in processing the data within the meaning of Art. 6 Para. 1 S. 1 lit. f GDPR. The data are deleted as soon as they are no longer required to achieve the purpose for which they were collected, which is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been finally clarified.

 

3. Cookies

In addition to the aforementioned data, cookies are stored on your computer when you use our website and comparable technologies are used. Cookies are small text files that are stored on your hard drive and assigned to the browser you are using and through which certain information flows to the place that sets the cookie (in this case by us). Cookies cannot run programs or transmit viruses to your computer. They serve to make the Internet offer more user-friendly and more effective overall.

The majority of cookies are only set with your consent (Art. 6 Para. 1 S. 1 lit. a GDPR. For other cookies, the legal basis is our legitimate interests (Art. 6 Para. 1 S. 1 lit. f GDPR) Our cookie banner informs you which cookies fall into which category.

 (a)  General

This website uses the following types of cookies, the scope and functionality of which are explained below:

§  Transient cookies. Transient cookies are automatically deleted when you close the browser. This includes in particular the session cookies. These save a so-called session ID, with which various requests from your browser can be assigned to the common session. This allows your computer to be recognized when you return to our website. The session cookies are deleted when you log out or close the browser. Such a cookie can, for example, store the content of a shopping cart in an online shop or a login status.

§  Persistent cookies. Persistent cookies are automatically deleted after a specified period, which can differ depending on the cookie. You can delete cookies at any time in the security settings of your browser.

 (b) Browser Settings 

You can configure your browser settings according to your wishes and z. B. reject the acceptance of third-party cookies or all cookies. Saved cookies can be deleted in the system settings of the browser. We would like to point out that you may not be able to use all functions of this website.

 (c) List of cookies

A list of the cookies and comparable technologies used can be found at the end of this Privacy Policy 

(d) Revoke cookies

Under the following link   you can revoke your consent to the cookies set for the future via info@designdrives.org.

General transfer of personal data

(a)    Disclosure to service providers

In some cases, we use instruction-bound service companies for certain data processing activities, which process the data on our behalf and according to our instructions (order processing).

(b)   Disclosure to government agencies, injured parties and for legal prosecution

If it is necessary to investigate illegal or improper use of our website or for legal prosecution, personal data will be forwarded to the law enforcement authorities and, if necessary, to harmed third parties. However, this only happens if there are indications of illegal or abusive behavior.

A transfer can also take place if this serves to enforce terms of use or other agreements. We are also legally obliged to provide information to certain public bodies upon request. These are law enforcement authorities, authorities that prosecute administrative offenses that have been fined and the tax authorities.

The legal basis for this is Article 6 Paragraph 1 Sentence 1 Letter b, Article 6 Paragraph 1 Sentence 1 Letter c, Article 6 Paragraph 1 Sentence 1 Letter d and Article 6 Paragraph 1 Sentence 1 lit.d and Art. 6 Para. 1 S. 1 lit.f GDPR.

(c)    Disclosure in the context of corporate transactions 

As part of the further development of our business, the structure of our company may change as the legal form is changed, subsidiaries, parts of companies or parts of the company are founded, bought or sold. In such transactions, the customer information may be passed on to the acquirer or the legal successor together with the part of the company to be transferred.

Whenever personal data is passed on to the extent described above, we ensure that this is done in accordance with this Privacy Policy and the applicable data protection law.

(d)   Transfer to recipients outside the EU

It may happen that we pass on personal data to countries outside of the EU (“third countries”). Every transmission of data to a recipient in a third country takes place in compliance with the applicable data protection law. If the European Commission has not established an adequate level of protection for a third country, we provide appropriate guarantees to ensure adequate protection of your personal data. This can be done in particular through the conclusion of data processing contracts that contain EU standard data protection clauses and, according to the decision of the European Commission, offer appropriate guarantees (available at:  http://ec.europa.eu/justice/data-protection/international-transfers/transfer/ index \ _en.htm). Please contact us for further details, such as the text of the EU standard data protection clauses.

 

5. Transfer of personal data to third parties; Social plug-ins

 

(a)    General 

Our website may also contain offers from third parties. If you click on such an offer, data will be transmitted to the respective provider to the extent required (e.g. information that you have found this offer with us and, if applicable, further information that you have already given on our website).

 

(b)    Social Plug-Ins 

If we use so-called "social plug-ins" from social networks such as Facebook or Twitter on our website, we integrate them as follows:

When you visit our website, the social plug-ins are deactivated, ie there is no transmission of any data to the operators of these networks. If you want to use one of the networks, click on the respective social plug-in to establish a direct connection with the server of the respective network.

If you have a user account with the network and are logged in at the moment you activate the social plug-in, the network can assign your visit to our website to your user account. If you want to avoid this, please log out of the network before activating the social plug-in.

If you activate a social plug-in, the network transfers the content that becomes available directly to your browser, which integrates it into our website. In this situation, data transfers that are initiated and controlled by the respective social network can also take place. For your connection to a social network, the data transfers that take place between the network and your system and your interactions on this platform, only the data protection provisions of the respective network apply.

If you click on the link to an offer or activate a social plug-in, personal data may be sent to providers in countries outside the European Economic Area which, from the point of view of the European Union (“EU”), do not meet EU standards ensure an appropriate "appropriate level of protection" for the processing of personal data. Please think about this fact before you click on a link or activate a social plug-in and thus trigger a transfer of your data.

The social plug-in remains active until you deactivate it or delete your cookies.

 

(c)    Facebook Social Plugins 

Social plugins from Facebook Ireland Limited can be used on our websites.

If you visit a page that contains such a plugin and the plugin is activated, your browser connects to Facebook or YouTube and the content is loaded from these pages. Your visit to this website can possibly be tracked by Facebook, even if you are not actively using the social plugin function. If you have a Facebook account, you can use such a social plugin and share information with your friends. We have no influence on the content of the plugins and the transmission of information.

Facebook provides   detailed information on the scope, type, purpose and further processing of your data at https://www.facebook.com/about/privacy . Here you will also find further information on your rights and setting options for protecting your privacy.

(d)    YouTube videos

We have integrated YouTube videos into our online offer on the basis of our legitimate interests (ie interest in optimizing our online offer within the meaning of Art. 6 Para. 1 S. lit. f. GDPR), which can be found at http: // www. youtube.com and can be played directly from our website. These are all integrated in the "extended data protection mode", which means that no data about you as a user will be transmitted to YouTube if you do not play the videos. Only when you play the videos will the data mentioned in the following paragraph be transmitted. We have no influence on this data transfer.

When you visit the website, YouTube receives your IP address and the information that you have accessed the corresponding subpage of our website. This happens regardless of whether YouTube provides a user account that you are logged in to or whether there is no user account. If you are logged in to Google, personal data relating to you will be assigned directly to your account. If you do not want to be assigned to your profile on YouTube, you have to log out before activating the button. YouTube stores your personal data as a user profile and uses it for advertising, market research and / or needs-based design of its website. Such an evaluation takes place in particular (even for users who are not logged in) to provide needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, although you must contact YouTube to exercise this right.

Further information on the purpose and scope of data collection and processing by YouTube can be found in the   Privacy Policy. There you will also find further information about your rights and setting options to protect your privacy:  https://www.google.de/intl/de/policies/privacy .

(e)    Google Maps 

We use Google Maps on our websites on the basis of our legitimate interests (ie interest in optimizing our online offer within the meaning of Art. 6 Para. 1 S. 1 lit. f GDPR). This enables us to show you interactive maps directly on the website and enables you to conveniently use the map function, e.g. when using our store finder.

When you visit the website, Google receives your IP address and the information that you have accessed the corresponding subpage of our website. This happens regardless of whether Google provides a user account that you are logged in to or whether there is no user account. If you are logged in to Google, personal data relating to you will be assigned directly to your account. If you do not want to be assigned to your profile on Google, you have to log out before activating the button. Google stores your data as a usage profile and uses it for advertising, market research and / or needs-based design of its website. Such an evaluation takes place in particular (even for users who are not logged in) to provide needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, although you must contact Google to exercise this.

Further information on the purpose and scope of data collection and its processing by the plug-in provider can be found in the provider's privacy policy. There you will also find further information on your rights in this regard and setting options to protect your privacy:  http://www.google.de/intl/de/policies/privacy .

(f)     Snapchat

Our website uses social plugins (“plugins”) from the messenger service Snapchat, which is operated by Snap Inc., 63 Market Street, Venice, CA 90291, USA. If you click the Snapchat "Addthis" button, you can add us to your Snapchat account and receive messages from us. We would like to point out that, as the provider of the website, we have no knowledge of the content of the data transmitted or of how it is used by Snapchat. You can find more information on this in the Privacy Policy of Snapchat at  https://www.snap.com/de-DE/privacy/privacy-policy/

 

(g)    Twitter 

Functions of the Twitter service are integrated on this website. These functions are offered by Twitter International Limited (Ireland) ("Twitter"). By using Twitter and the “Retweet” function, the websites you visit are linked to your Twitter account and made known to other users. This data is also transmitted to Twitter. Your internet browser establishes a direct connection to the Twitter servers and transmits data to Twitter. We would like to point out that we have no knowledge of the content of the data transmitted or how it is used by Twitter.

You can find more information on this in Twitter's Privacy Policy:  https://twitter.com/privacy . You can   change your data protection settings on Twitter at https://twitter.com/account/settings .

(h)    Instagram

Plugins from the social network Instagram (“Instagram”) are also integrated on this website. Instagram is an offer from Facebook Ireland Limited (Ireland). You can recognize the Instagram plugin by the “Instagram button” on our website. If you click the “Instagram button” while you are logged into your Instagram account, you can link the content of our pages to your Instagram profile. This enables Instagram to assign your visit to our website to your user account. We would like to point out that we have no knowledge of the content of the transmitted data or their use by Instagram. Further information can be found in Instagram's privacy policy:  https://instagram.com/about/legal/privacy .

(i)     TikTok

We use a pixel from the provider TikTok on this website (for EU: TikTok Information Technologies UK Limited, Aviation House, 125 Kingsway Holborn, London, WC2B 6NH.). This is a code that we have implemented on our site. With the help of this code, if you consent, a connection to the TikTok servers will be established when you visit our website in order to track your behavior on our website. Personal data such as the IP address and other information such as device ID, device type and operating system can also be transmitted to TikTok. TikTok uses email or other login or device information to identify the users of our website and to assign their actions to a TikTok user account.

TikTok uses this data to show its users targeted and personalized advertising and to create interest-based user profiles. The data collected can only be used by us in the context of measuring the effectiveness of advertisements.

In principle, your data will be processed within the EU or the EEA. A corresponding data protection agreement has been concluded with TikTok for this purpose. If personal data is transmitted to countries outside the EU or the EEA, this is done within the framework of the sample contracts of the so-called standard contractual clauses.

You can find TikTok's privacy policy here: https://www.tiktok.com/legal/new-privacy-policy 

(j)     Use of Google reCAPTCHA

On this website we also use the reCAPTCHA function from Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”). This function is used to protect our website against attacks according to the state of the art, especially to distinguish whether an input is made by a natural person or improperly by machine and automated processing. The service includes the processing of the web request, the IP address, the browser type, the browser language, the date and time of your request, and one or more cookies that may identify your browser. The processing takes place in accordance with Art. 6 Para. 1 lit.f GDPR on the basis of our legitimate interest in determining individual responsibility on the Internet, the avoidance of abuse and spam and the protection of our website against attacks. When using Google reCAPTCHA, personal data may also be transmitted to the servers of Google LLC. in the US and the other Google group companies worldwide.

Further information on Google reCAPTCHA and Google's privacy policy can be found at: https://www.google.com/intl/de/policies/privacy/ and https://policies.google.com/?gl=de& amp; amp; hl = de . You can contact Google's data protection officer via: data-access-requests@google.com.

 

6.Data processing when ordering 

When you place an order, we will process the contract data (e.g. goods ordered, payment information, etc.) in addition to the personal data you have requested. We process the data you provide as well as the contract data only after your order and for the purpose of the appropriate processing of your order and for the mutual fulfillment of obligations from the purchase contract. The legal basis for this is Article 6, Paragraph 1, Sentence 1, Letter b of the GDPR.

We will send you emails in the course of processing your order. These contain technologies such as pixels that enable us to determine whether you have opened these emails. In particular, we can identify delivery problems for these emails. If you do not want this, you can set your e-mail software so that graphics are not loaded automatically. The legal basis for our processing is Article 6, Paragraph 1, Sentence 1, Letter f of the GDPR.

 

7.Storage of personal data 

Due to commercial and tax law requirements, we are obliged to save your address, payment and order data for a period of ten years, the legal basis is Article 6 Paragraph 1 Clause 1 lit. c GDPR. However, after two years we will restrict processing, ie personal data relating to you will only be used to comply with legal obligations. 

 

8.Disclosure of personal data to third parties

Your personal data will be passed on from us to third parties on the basis of Art. 6 Paragraph 1 Sentence 1. Payment matters commissioned by a credit institution or external payment service provider, through whose service you and we can carry out payment transactions. This  concerns, for example

§  PayPal ( https://www.paypal.com/de/webapps/mpp/ua/privacy-full ),

§  Visa ( https://www.visa.de/nutzungsbedingungen/visa-privacy-center.html ), and

§  Mastercard ( https://www.mastercard.de/de-de/datenschutz.html ).

In the event that your personal data is passed on to third parties, the scope of the data transmitted is limited to the necessary minimum.

 

9. Option for social login

The so-called "social login" is a supplement to the conventional login on our online offers. Instead of your username and password, you can select your preferred network from a list of different social networks, with which you can identify yourself to us.

When you click on one of the buttons, a window of the selected network opens to ask for your consent to us to access your personal profile. Depending on the network, you will also be informed about which information in your profile we will have access to as soon as you give your permission.

With this so-called two-click solution, we use the following social media plugins on our website:

- Facebook Ireland Limited ( https://www.facebook.com/policy.php )

- YouTube (Google Ireland Limited) ( https://www.google.de/intl/de/policies/privacy )

- PayPal (Europe) S.Ă  rl et Cie, SCA ( https://www.paypal.com/webapps/mpp/ua/privacy-full )

For international data transfers in the course of these offers, the so-called EU standard data protection clauses apply, which, according to the decision of the European Commission, offer appropriate guarantees (available at: http://ec.europa.eu/justice/data-protection/international-transfers/transfer/index \ _en.htm ). Please contact us for further details, such as the text of the EU standard data protection clauses.

 

10. Notes on the newsletter

(a)    General

We send newsletters as e-mails with advertising information about our products, offers, promotions and our company (hereinafter "newsletter") only with your consent or legal permission, Art. 6 Para. 1 S. 1 lit. a and Art. 7 GDPR, Art. 6 Paragraph 1 Sentence 1 lit. With the following information we will inform you about the registration, dispatch and evaluation procedures as well as your right of objection.

(b)    Registration 

To register for the newsletter, it is sufficient to provide your email address.

Registration takes place in a so-called double opt-in procedure. This means that after registration you will receive an email asking you to confirm your registration. This confirmation is necessary so that nobody can register with someone else's e-mail address.

The registrations for the newsletter are logged in order to be able to prove the registration process in accordance with the legal requirements. This includes storing the time of registration and confirmation as well as the IP address. Changes to your data stored by us are also logged.

(c)    Scoring Process

Based on your consent, we can make the newsletter even more relevant for you with personalized content. For this purpose, we process information collected by cookies about your user behavior on the website, which you can access via a link in the newsletter sent, and assign this information to your e-mail address. The newsletter also contains pixels with which we receive receipt and read confirmations as well as information about the links you clicked on. We use this information and our log files, also using artificial intelligence, to tailor the content of our newsletter more precisely to your personal interests and preferences. I can revoke my consent to the personalization of the newsletter at any time (e.g. by sending an email to info@designdrives.org or to the contact details given in the legal notice or via a link in every newsletter that leads you to your preference center). Withdrawing your consent does not affect the legality of the processing carried out on the basis of your consent up to the point of withdrawal.

(d)    Termination

You can cancel the receipt of our newsletter at any time, ie revoke your consent. Withdrawing your consent does not affect the legality of the newsletter that was sent on the basis of your consent up to the point of withdrawal. You can find a link to cancel the newsletter at the end of each newsletter.

When you unsubscribe from the newsletter, the personal data are deleted, unless their retention is legally required or justified, in which case their processing is limited to these exceptional purposes. In particular, we can save the e-mail addresses that have been entered for up to three years on the basis of our legitimate interests in accordance with Art. 6 Para. 1 S. 1. The processing of this data is limited to the purpose of a possible defense against claims. An individual request for deletion is possible at any time, provided that the previous consent is confirmed at the same time.

 

11 .Our appearances in social media 

We also maintain company presences on social networks, such as Facebook and Instagram, to which we link on our website. When calling up the respective networks and platforms, the terms and conditions and the data processing guidelines of the respective operator apply, over which we have no influence. Data can also be processed outside of the European Union. Facebook and we are so-called "jointly responsible" for certain processing operations. Our data protection notices in the respective social networks provide you with more information on this. 

12. Your rights as a data subject

(a)    Right to information

You have the right to request information from us at any time about the personal data relating to you processed by us within the scope of Art. 15 GDPR. To do this, you can send an application by post or email to the contact address provided.

(b)    Right to correct incorrect data 

You have the right to request us to correct your personal data immediately in accordance with Art. 16 GDPR, if they are incorrect. To do this, please use the contact address provided.

(c)    Right to cancellation

You have the right, under the conditions described in Art. 17 GDPR, to request that we delete your personal data. These prerequisites in particular provide for a right to erasure if the personal data are no longer necessary for the purposes for which they were collected or otherwise processed, as well as in cases of unlawful processing, the existence of an objection or the existence of an obligation to erase under Union law or the law of the member state to which we are subject. To exercise your right to deletion, please contact the contact address provided.

 (d)    Right to restriction of processing 

You have the right to demand that we restrict processing in accordance with Art. 18 GDPR. This right exists in particular if the correctness of the personal data is disputed between the user and us, for the period that requires checking the correctness, as well as in the event that the user requests restricted processing instead of deletion with an existing right to deletion ; also in the event that the data is no longer required for the purposes we are pursuing, but the user needs it to assert, exercise or defend legal claims and if the successful exercise of an objection between us and the user is still controversial. To exercise your right to restriction of processing.

 (e)    Right to data portability 

You have the right to receive the personal data concerning you that you have provided to us in a structured, common, machine-readable format in accordance with Art. 20 GDPR. In order to assert your right to data portability, please use the contact address provided.

 (f)     Right to Object 

You have the right, for reasons that arise from your particular situation, to object at any time to the processing of personal data concerning you, which is based on Art. 6 Para. 1 S. 1 lit. e or lit. f GDPR Art. 21 GDPR. We will stop processing your personal data unless we can prove compelling legitimate reasons for processing that outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

(g) Right of withdrawal (if consent has been given)

You have the right to revoke your consent in accordance with Art. 7 Paragraph 3 GDPR with effect for the future. Revoking your consent does not affect the legality of the processing carried out on the basis of your consent up to the point of revocation.

(g)    Right to complain

You also have the right to contact a data protection supervisory authority if you have complaints. The supervisory authority responsible for us is: (see Imprint Details)

13. Update of the Privacy Policy

This Privacy Policy is dated December 2021. Changes to our offer may make it necessary to also change this Privacy Policy. Therefore, please inform yourself regularly about the content of our Privacy Policy. We will also inform you as soon as the changes require your cooperation (e.g. consent) or other individual notification.

14. List of cookies used

Revoke cookies: Under the following link you can revoke your consent to the cookies set for the future: designdrives.org/connect


Newsletter

You can sign up for our eMail newsletter directly on our website.

We will use the information you provide to send you the "Designdrives Newsletter" via eMail to inform you about upcoming podcast episodes and newly available content like talks, videos or articles for instance.

You can tell us to stop sending you the newsletter at any time by clicking the unsubscribe link in the footer of any eMail you receive from us, or by contacting us at info@designdrives.org.

We use MailChimp as our email automation platform. The contact information you provide when signing up for our newsletter will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms. This information may include your eMail-address and if shared your name (so we can greet you by name in our eMails).


When you submit a message / proposal for a podcast episode or a question you want to us to discuss in a podcast episode, we will use the information you enter internally to determine if it is a good fit for one of the next episodes. We will not tell your eMail or name you provide us in the eMail to call out that question and keep it anomously. In some cases we will reach out to you directly maybe ask you if you want that we tell your name together with the question. We will not publish any of the data you enter in the submission form without coordinating with you directly. We may retain any information you submit until you tell us to delete it, so that we can consider your proposal for episode in the future.

Submitting Recommendations or Feedback


Cookies

When using Designdrives.org, we use Google Analytics to collect usage data. This data helps us improve our offering.

The data collected with Google Analytics is retained for a maximum of 14 months. The Google Analytics Terms of Use apply.

If you prefer not to deactivate Google Analytics, you can use the Analytics Opt-Out browser add-on

Our website may store the following cookies in your browser:

- Necessary Cookies

- resolutionUsed to store the last resolution of your browser window, so that we can serve you the right size of images

- Analytics Cookies

- _ga and _gidUsed to identify you during a session. This helps us to know things like how people get from one page to another page.

- _gat_gtagUsed to limit the number of requests


Minors under 18 years of age need the consent of their parents or guardians before they submit personal data to us.

Children


Personal information you have provided to us can be deleted at any time. If you wish for your personal information to be deleted or if you wish to obtain a copy of your data, please email us at info@designdrives.org.

Data Inquiries and Removal


Data Processors

We use the following third party services to provide our offering. These sub-processors provide services such as data storage and hosting, eMail and marketing services.

- Google: Analytics, data storage, productivity apps

- Mailchimp: EMail management and marketing

- Domain 1und1: Analytics


Changes to this Policy

We reserve the right to change this privacy policy at any time in order to comply with legal requirements or to enable us to deliver and improve our services.